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GAQM CCCM-001 Bundle

Certification: CCCM-001

Certification Full Name: Certified Call Centre Manager (CCCM)

Certification Provider: GAQM

Exam Code: CCCM-001

Exam Name: Certified Call Centre Manager (CCCM)

CCCM-001 Training Products ¥460

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  • Questions & Answers

    CCCM-001 Questions & Answers

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    You need to recommend a solution to resolve the issue of email messages not being received on the Internet.
    What should you include in the solution?
    A. Modify the CNAME record.
    B. Add an MX record.
    C. Modify the TXT record.
    D. Add a pointer (PTR) record.
    Answer: D
    Detroit and New York users have direct connection to the internet but not Chicago users.
    It appears that via a Send Connector Chicago email is sent to New York mail server.
    Given this then the spf txt record listing the New York mail server is correct ( and there should not be any issues with the Chicago email
    Once the planned changes have been implemented then the DNS txt record would have to accommodate the Detroit Mail server (EX3) ( in order for the email to function correctly for Detroit users.
    However the question relates to Chicago users not Detroit users.
    CNAME record
    A Canonical Name or CNAME record is a type of DNS record that links an alias name to another canonical domain name.
    You'll need to configure CNAME records if you want to use URL forwarding to create a custom web address, forward a URL to Google Sites, or forward a naked domain URL, as well as verify your site with your domain name provider.
    Lastly, you may need to use CNAME records to reset the administrator password if you can't access the Google Apps control panel because you've forgotten the administrator password.
    Your CNAME records are stored in the DNS Zone File as pairs of key values.
    The value of a CNAME record is always a domain name. CNAME records are often used to create subdomains. CNAME records are useful because they allow you to set up an alias to a server without using its IP address, through an intermediary standard domain name.
    MX Record
    MX records are DNS settings associated with your domain that direct its mail to the servers hosting your users' mail accounts.
    These settings are managed by your domain host, not by Google. To make sure mail always gets delivered, you typically create records for multiple servers, all of which can deliver mail to users.
    That way, if one server is down, mail can be routed to another server, instead. You determine which servers get tried first by assigning priorities, using values like 10, 20, 30, and so on. The lowest value gets highest priority.
    PTR Record
    A DNS PTR record - for those of you who are wondering - is a special entry in the Domain Name System (DNS) that basically maps an IP address (like to a domain name (like Having a DNS PTR record for your IP address is (somewhat) a sign of reliability in the Internet, since only the owner of a specific network zone has the ability to create and edit these DNS records.
    Today, most mail exchangers will check this record for each incoming connection and may abort the communication if they find your IP address does not have an associated DNS PTR entry: because of this reason, always suggest to make sure your public servers IP addresses have DNS PTR records configured properly. While EmailVerify.NET can validate email addresses even without a DNS PTR entry configured, the quality of the validation results in this event may be suboptimal.
    TXT Record
    A TXT record is an entry within the Domain Name System (DNS) that provides supplemental information about your domain.
    A TXT (text) record is used to hold some text information. You can put virtually any free text you want within a TXT record.
    A TXT record has a hostname so that you can assign the free text to a particular hostname/zone.
    The most common use for TXT records is to store SPF (sender policy framework) records and to prevent emails being faked to appear to have been sent from you.
    The name field of the SPF record should be left blank unless mail is sent from a subdomain such as [email protected] If this was the case "mail" would be entered in the name field of the record.
    Alternatively, of email is sent from [email protected], the name field is left blank. The data field of the record is populated with the list of hosts that are permitted to send email for the domain in SPF record format.
    There are wizards which can assist in generating an SPF record available. The data field of the record must be enclosed in quotations so servers will read the value as a single string. Below is a default SPF record for
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    NOT A
    Today, most mail exchangers will check this record for each incoming connection and may abort the communication if they find your IP address does not have an associated DNS PTR entry:
    Need a ptr record.
    NOT B
    Today, most mail exchangers will check this record for each incoming connection and may abort the communication if they find your IP address does not have an associated DNS PTR entry:
    Need a ptr record.
    NOT C
    Need to modify the txt record for Detroit email users but not apparently for chicago email users.
    Today, most mail exchangers will check this record for each incoming connection and may abort the communication if they find your IP address does not have an associated DNS PTR entry:
    Need a ptr record.
    Managing DNS Records

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    A. Option C
    B. Option B
    C. Option A
    Answer: B,C

    In Cisco ACI, which two statements are true about contexts? (Choose two.)
    A. A context defines a Layer 2 address domain; whereas the bridge domain defines the unique Layer 3 MAC address domain.
    B. A context can be associated with only one bridge domain.
    C. A tenant can have multiple contexts.
    D. A context is equivalent to a virtual routing and forwarding instance in the networking world.
    Answer: C,D

CCCM-001 Product Reviews


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Certification introduction

The CCCM-001 is the three letters based a single word which possesses some meaningful information and as the name describes it is essentially designed for the Certified Call Centre Manager (CCCM)s. Project management is the huge and vast scope field which has entered almost every type of business. Professionals of the project management deliberately assigned some duties under the supervision of the project leader in order to accomplish the project as soon as possible. The entire work load compiles even with the best use of the experience that gain through the practical assignments under different circumstances. The best part of the CCCM-001 is that it is based on the real education and the level of competency must be higher in order to direct the projects in a suitable way with the scarce resources and equipments. The duration of serving the specifically project managers is about twenty five years and as a whole CCCM-001 is the prime certification that has been especially designed for the PMs (project managers) in this regard.

Related exam

CCCM-001 exam: this is the certification exam that has covered almost each aspect of the project management professionals to make them an eligible and competent in the market. It provides best corners that is the edge point for all the project managers to increase the abilities and success world widely. It provides flexibility as well as the market recognition that provides secure future and inspire to do some extraordinary work in this field.

Certification objectives:

The basic design objectives that obtain through this certification adds the career development, it also enhances the qualified recognition and make the individuals competent in many aspects. The very advance and the specific methodology that is used by the GAQM certifications increases the flexibility of the learning process. It may also conclude towards the practical on the field working and the adaptable methodologies are hence implemented easily in the various market segments, industrial locations and geographic sites. It is equipped with up to date skills, so it provides the best ever practices that are the key to success. It provides the closest world renowned opportunity which is the part of changing the current profession to the advanced mode all along with the advanced capabilities and deeper understanding of the project management. . It provides best corners that is the edge point for all the project managers to increase the abilities and success world widely. It provides flexibility as well as the market recognition that provides secure future and inspire to do some extraordinary work in this field.

Certification information


The maximum time given to any registered candidate for the validity of this certification is about one year. Retakes are allowed three times within the specific one year duration. The whole process along the prerequsits requirement is almost the same.

Exam Prerequisite

CAPM: Certified Associate in Project Management.

This is the prerequisite for this certification if and only if the candidate doesn't match the requirements which are necessary to avail in advance. A strong recommendation in order to clearly understand the vision and purpose of this CCCM-001   certification.

  • The degree that has achieved through the 7500 credit hours essentially required to lead a project and the education corely needed to project management with 35 hours at least. This is basically associated with the secondary degree program.
  • There is another option for the willing candidates that is a four-year degree program. Experience of minimum three years in the related field that is project management. 4500 credit hours for directing the projects and specifically 35 hours to the project management education.

Skills and benefits

  • Salaries: undoubtedly the salary increases with the achievement of this certification.
  • Marketability: the professionals of CCCM-001 are demanded badly in the market
  • Repute and fame: as the marketability increases, it provides the greater fame and better results for the future securing.
  • Prospective employers: it is beneficiary in a sense it helps to market the individual as the prospective employer.
  • Financial benefits: the increase of the education level in this part of the management cure the financial shortfall in almost every step of life. The each advance step counts the financial increments due to the basic needs of the project management information.

Frequently Asked Questions

How does your testing engine works?

Once download and installed on your PC, you can practise test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'. Virtual Exam - test yourself with exam questions with a time limit, as if you are taking exams in the Prometric or VUE testing centre. Practice exam - review exam questions one by one, see correct answers and explanations).

How can I get the products after purchase?

All products are available for download immediately from your Member's Area. Once you have made the payment, you will be transferred to Member's Area where you can login and download the products you have purchased to your computer.

How long can I use my product? Will it be valid forever?

Doks-Kyivcity products have a validity of 90 days from the date of purchase. This means that any updates to the products, including but not limited to new questions, or updates and changes by our editing team, will be automatically downloaded on to computer to make sure that you get latest exam prep materials during those 90 days.

Can I renew my product if when it's expired?

Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with a 30% discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

How often are the questions updated?

We always try to provide the latest pool of questions, Updates in the questions depend on the changes in actual pool of questions by different vendors. As soon as we know about the change in the exam question pool we try our best to update the products as fast as possible.

How many computers I can download Doks-Kyivcity software on?

You can download the Doks-Kyivcity products on the maximum number of 2 (two) computers or devices. If you need to use the software on more than two machines, you can purchase this option separately. Please email if you need to use more than 5 (five) computers.

What are the system requirements?

Minimum System Requirements:

  • Windows XP or newer operating system
  • Java Version 8 or newer
  • 1+ GHz processor
  • 1 GB Ram
  • 50 MB available hard disk typically (products may vary)

What is a PDF version?

The PDF version is simply a portable document copy of your Doks-Kyivcity software purchase. This is a world standart .pdf file which contains all questions and answers and can be read by official Acrobat by Adobe or any other free reader application.

Can I purchase only the PDF version? (without the software)

PDF version cannot be purchased separately. It is only available as an add-on to our main Question & Answer product.

What operating systems are supported by your Testing Engine software?

Our testing engine is supported by Windows, Andriod and IOS software is currently under development.

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